About LADWP Cares
Whether you’re past due or need help staying current on your payments, we can help you find the resources you need from a bill discount to set monthly payments, extended payment arrangements and state utility bill assistance, plus more!
Get Bill Assistance
Up to $1,500 for Power BIlls
Up to $1,500 tax free for income-qualified households to pay their electricity bills through the Low Income Home Energy Assistance Program (LIHEAP).
EZ-SAVE Program
The EZ-SAVE Program helps income-qualified customers kickstart their utility bill savings and qualifies them for even more savings through other city and state programs.
Level Pay
Monthly billing is here! Level Pay is a new, convenient monthly bill payment option that helps you budget for your LADWP bill and pay off past due amounts.
Other Cares Programs
Extended Payment Arrangements
No down payment. No interest. No fees. Extended time to pay your balance: up to 48 months for discount customers and up to 36 months for all other customers.
Senior Citizen/Disability Lifeline Rate
The Lifeline Rate Program is a City of LA Office of Finance program that offers senior and disabled citizens an exemption on their electric and other utility bills.
Physician Certified Allowance Discount
A discount on electric bills are available to customers who provide verification by a state-licensed physician that a full-time member of the household has a qualified medical condition.
Life-Support Equipment Discount
LADWP offers a discount to households who use an eligible life-support device such as motorized wheelchairs, respirators, dialysis machines, and other life-support equipment.
Automatic State Relief
LADWP received millions in state funds to support 417,729 LADWP customers. The funds were applied as automatic credits to eligible customer bills.
Additional Resources
Need Help with These Options?
Call today to speak with a Customer Service Representative to see what options are best for your situation.
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1-800-DIAL DWP (1-800-342-5397)
Or get in-person help at your local Customer Service Center.