CA State Utility Bill Assistance

The State of California has created two relief programs to assist some customers who fell behind on their utility bills due to the COVID-19 pandemic:

1. California Arrearage Payment Program (CAPP)
   Learn more here.
2. California Water and Wastewater Arrearage Payment Program (CWWAPP)
   Learn more here.

LADWP has received millions of dollars in state assistance funds for both the CAPP and CWWAPP efforts. The funds were applied as automatic credits to eligible customers’ bills. Eligible customers could see the amount of their credit on their utility bill or when logged into their online LADWP account.

The State of California assistance funds received are as follows:

These bill credits helped to address customer debt accumulated between March 2020 to December 2022. 

If you need assistance with a past due balance, please explore the options available through LADWP and non-LADWP debt relief programs at ladwp.com/cares. 

Frequently Asked Questions

Other CA State Assistance Programs

Application is required for all below programs.

In addition to the CAPP and CWWAPP programs, the programs below are available to qualified LADWP customers to help pay their utility bill.

1. Housing is Key 
Rent and Utility Assistance Program
Rent and past-due utility bills assistance for tenants that meet income requirements.

Please note, that the application period has closed.
To check the status of your application, click here. 

2. LIHEAP 
Low-Income Household Energy Assistance Program
LIHEAP helps low-income households who pay a high portion of their income on energy bills. This program recently received nearly $500 million in new federal funding.

Apply here or call (866) 674-6327 for a local provider.  

Other LADWP Assistance Programs

EZ-Save Program, formerly the Low-Income Discount Program, further financially assists customers.

Apply here or be mailed a paper application by calling 1-800-DIAL-DWP (800-342-5397).