Customer Service Center

JFB Lobby Customer Service Center

  • Parking availability
    Free parking onsite
  • EV charging
    Yes
  • ADA accessibility
    Braille large print available
    Disabled parking
    ADA window
  • Language support
    Spanish Reps
  • Community room available
    No
  • Hours
    JFB Lobby Customer Service Center will close at 12:00 p.m. on Thursday, July 2, 2026.

    Please visit the following offices for assistance (open for walk ins and appointments).

    Boyle Heights CSC
    919 S. Soto St.
    Los Angeles, CA 90023

    Lincoln Heights CSC
    2417 Daly St.
    Los Angeles, CA 90031

    Monday - Friday: 9:00 a.m. to 5:00 p.m. (closed holidays)

JFB Lobby Customer Service Center address

  • 111 N. Hope St.
    Los Angeles, CA 90012

Location Icon

View all Customer Service Centers

Open Monday through Friday from 9:00 a.m. to 5:00 p.m. (closed holidays). You can make an appointment to visit a Customer Service Center near you by calling 1-888-999-0477. 

Please note: this telephone number is solely for the purpose of booking an appointment to visit one of our offices. Specific questions regarding your LADWP account can be answered by calling our Customer Contact Center at 1-800-342-5397. 

View all Customer Service Centers